Cancellation Policy

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“Leila’s Skin Care provides quality, non-rushed individualized services at a time reserved exclusively for you.”

Our goal is to provide quality, non-rushed individualized skin care services in a timely manner. A specific time has been reserved especially for you.  We understand your time is valuable and we strive to begin servicing you immediately upon your arrival which is made possible of our thorough preparation which is unique to each specific appointment with everything tailor-ready awaiting your arrival.  Late cancellations and missed appointments or “No-shows” often result in lost time which may have otherwise accommodated the servicing of other clients and lost revenues that cannot be recouped. Late cancellations and late arrivals can also affect other appointments strategically scheduled to begin subsequent to the anticipated time which was reserved exclusively for you.

Cancellation of an Appointment

Should you wish to cancel your appointment, please notify Leila’s Skin Care by contacting us no less than 24 hours in advance of your scheduled appointment. Please call (703)975-9989 which also accepts text messages. We also encourage you to send an e-mail to leilaskincare@yahoo.com. If we do not answer, we ask that you send a detailed text message to (703)975-9989 or an e-mail to leilaskincare@yahoo.com notifying us of your decision to cancel as well as an alternative date and time you would like to reschedule. We will reply to confirm your next appointment time.

Should you decide to once again to cancel your appointment and reschedule.  Your credit card will be charged a minimum fee of $25 or 30% of the originally scheduled treatment, whichever is greater.

Late Cancellations, “No Shows” and Late Arrivals are regarded as Missed Appointments

Late Cancellation: A cancellation is considered to be a “late cancellation” when notice to cancel and reschedule is provided to Leila’s Skin Care less than 24-hours in advance of a previously scheduled appointment.

“No Show” and “Late Arrival” Policy:   A failure to be present at the time of a scheduled appointment will be regarded as a “no-show.” Late arrivals that exceed 15 minutes after the scheduled appointment may at the sole discretion of Leila’s Skin Care; (i) proceed as planned, or; (ii) be shortened to fit within the originally scheduled time allotted, or: (iii) may be regarded as a “No Show” if we are unable to proceed and complete your appointment without affecting timely commencement of subsequent appointments.

  • Late Cancellations or No Shows $25 fee: Your credit card will be charged a minimum fee of $25 or 30% of the originally scheduled treatment, whichever is greater.
  • Second Late Cancellations or No Shows $50 fee:  Your credit card will be charged a minimum fee of $50 or 60% of the originally scheduled treatment, whichever is greater.
  • Third Late Cancellations or No Shows:  Your credit card will be charged the full amount of the scheduled service
  • For Package Certificates, please refer to Leila’s Skin Care’s  “Package Certificates Cancellation Policy.”

PACKAGE CERTIFICATES CANCELLATION POLICY FOR
SCHEDULED SERVICES AND TREATMENT PACKAGES

“Leila’s Skin Care provides quality, non-rushed individualized services at a time reserved especially for you.”

APPOINTMENT CANCELLATION POLICIES AND GUIDELINES FOR TREATMENT PACKAGES MAY VARY SLIGHTLY FROM LEILA’S SKIN CARE APPOINTMENT CANCELLATION POLICIES FOR GIFT CERTIFICATES AND/OR PURCHASES OF INDIVIDUAL ONE-TIME SERVICES/ TREATMENTS VS. MULTIPLE SERVICES PURCHASED AS A PRE-PAID TREATMENT PACKAGE.

CONFIRMED APPOINTMENTS FOR A SCHEDULED TREATMENT MAY BE CANCELLED BY PURCHASER AND PURCHASER IS ELIGIBLE FOR A “ONE-Tll’1E” RESCHEDULING (“MAKE-UP APPOINTMENT”) PROVIDED THAT; (i) NOTICE IS COMMUNICATED TO LEILA’S SKIN CARE VIA E-MAIL WITHIN NO LESS THAN 48 HOURS PRIOR TO THE “ORIGINALLY SCHEDULED APPOINTMENT TIME”, AND; (ii) CONCURRENTLY WITH SUCH CANCELLATION NOTICE PURCHASER SCHEDULES AN ALTERNATIVE ONE-TIME “MAKE-UP APPOINTMENT” FOR A DATE AND TIME THAT IS WITHIN 15 DAYS OF THE ORIGINALLY SCHEDULED APPOINTMENT. FAILURE TO SCHEDULE A “MAKE-UP APPOINTMENT” CONCURRENT WITH PROVIDING CANCELLATION NOTICE OF THE ORIGINALLY SCHEDULED APPOINTMENT WILL DEEM THE ORIGINALLY SCHEDULED APPOINTMENT FORFEITED AND NON REFUNDABLE IN WHOLE OR IN PART. A MISSED “MAKE-UP” APPOINTMENT IS NOT ELIGIBLE FOR RESCHEDULING.

FAILURE TO APPEAR FOR A REGULARLY SCHEDULED APPOINTMENT WITHOUT APPROPRIATE CANCELLATION NOTICE (REFERRED TO AS A “NO SHOW”) SHALL BE DEEMED FORFEITED AND NON-REFUNDABLE. LATE ARRIVALS (15 MINUTES AFTER THE SCHEDULED APPOINTMENT) MAY BE DEEMED FORFEITED, SHORTENED OR ACCEPTED FOR FULL TREATMENT AT THE SOLE DISCRETION OF LEILA’S SKIN CARE PREDOMINANTLY PREDICATED UPON POTENTIAL CONFLICTS WITH OTHER SCHEDULED APPOINTMENTS.

IF FOR ANY REASON LEILA’S SKIN CARE IS UNABLE TO PERFORM AND/OR PROVIDE REMAINING UNUSED TREATMENTS PRIOR TO THE FULFILLMENT OF ALL TREATMENTS PRIOR TO THE EXPIRATION DATE, LEILA’S SKIN CARE WILL NOTIFY CERTIFICATE HOLDER AND REFUND THE PROPORTIONATE VALUE OF UNUSED TREATMENTS.

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